Getting Help
How to get support and report bugs.
nextDMX is still in early development, so questions and feedback are especially valuable. Everything happens on the Discord server.
Getting support
Ask in the #support channel. If your question is about an older version, say which one you are on, since these docs describe the latest release.
Reporting bugs
Post in the #bug-reports channel, or use Send Feedback in the app's Help menu.
A useful report has:
- What you were doing
- What you expected to happen
- What actually happened
- Screenshots or a video if you can
If the app crashed or something went wrong in the background, the log files help a lot. There are two, latest.log for the current session and previous.log for the one before it. They sit in the app's data folder:
| System | Folder |
|---|---|
| Windows | %APPDATA%\nextdmx4\logs |
| Linux | ~/.config/nextdmx4/logs |
Your project file and settings are useful too when a problem is hard to reproduce. The kernel keeps its config, the audio cache and automatic backups in a nextDMX4-Kernel folder in your user home directory, the same path on every system. config.yaml holds the settings including your DMX outputs and MIDI devices, and Backups contains automatic project backups.
Giving feedback
Post in the #feedback or #suggestions channel, or use Send Feedback in the app.
Feedback on workflows is the most useful kind: what felt slow, what you expected to find somewhere else, what you ended up working around.
Something missing from the docs
If a page is unclear, wrong or missing, say so on Discord. The documentation is written alongside the software and gaps are expected.